Last updated: September 23, 2025

This document explains what data we collect, why we do it, and how you can exercise your rights.

Who We Are

Signs24 is a brand of Transair OÜ (registry code 11277087). Our address is Narva mnt 125, 51008 Tartu, Estonia. You can contact us by email at info@thesigns24.com or by phone at +372 51 59 482.

What Data We Collect

When you place an order, we only ask for the information necessary to deliver the product and communicate with you:

  • your name, phone number, and email address
  • delivery address
  • billing details (if you are a company)

We do not see or process any payment data (e.g. credit card numbers) – this is handled directly by the payment service provider.

How We Use Your Data

We use your data to:

  • fulfill and deliver your order
  • send invoices and warranty information,
  • if necessary notify you (e.g. in case of a delivery delay)

We do not collect personal data for marketing purposes unless you have given separate explicit consent.

Who We Share Data With

We only share your data with parties who help fulfill your order:

  • courier and shipping companies (to deliver your product)
  • payment service providers (to process the payment)

We do not sell or share your data with third parties unrelated to your order.

Cookies

Our online store uses small text files called cookies, which are stored on the visitor's device to recognize them when they return. This helps us:

  • remember your shopping cart
  • improve user experience
  • collect anonymous statistics (e.g. which pages are most visited)

You can disable cookies in your browser settings. However, this may affect the proper functioning of the store and could cause errors.

Data Retention

We retain order-related data for as long as legally required (up to 7 years for accounting purposes). After that, the data is deleted or anonymized.

Your Rights

You have the right to:

  • see what data we hold about you
  • correct inaccurate data
  • request deletion of your data, unless prohibited by law
  • withdraw marketing consent (if previously given)

If you wish to access, correct, or delete your data, please contact us by email.

Data Security

We use secure connections and systems to protect your data.
Only employees and partners who need access to fulfill your order can access your data.

Complaints

If you believe your data has been mishandled, you have the right to file a complaint with the Estonian Data Protection Inspectorate.
However, we encourage you to contact us first so we can try to resolve the issue directly.