Signs24 Online Store Terms and Conditions
Last updated: 23 September 2025
These are our terms to ensure buying and selling is fair and smooth. Please read them before placing an order – by submitting an order, you confirm that you agree to the terms. Continuing to use the online store also means you agree. These terms apply to both consumers and legal entities, unless stated otherwise.
Who we are
Signs24 is a trademark of Transair OÜ (registry code 11277087). Our address is Narva mnt 125, 51000 Tartu, Estonia. Wherever “we” or “seller” is mentioned, it refers to Transair OÜ.
How to contact us
For questions about products, services, orders, or data processing, use the online store contact form or send an email to info@thesigns24.com. We also respond on working days by phone at +372 51 59 482.
Data processing
Personal data processing is carried out according to our privacy policy. We only collect the data necessary to fulfill your order and only share data with partners who help fulfill orders (e.g., couriers and payment providers). If you want to view, correct, or delete your data, write to us.
Copyrights
All content, images, and elements on the Signs24 website are owned by Transair OÜ or its partners. Using them for profit without written permission is prohibited.
Prices and availability
All prices are shown with the products. All products or materials required to produce them are generally available in stock.
- If a product is not in stock or some materials are missing to fulfill the order, we usually order the missing product(s) or material(s) within three business days.
- If we cannot fulfill the order, we will notify you by email. The order will be canceled without any liability to the seller, and the amount paid will be refunded within 7 business days.
- We may change the prices listed in the online store without notice. Price or term changes do not affect orders already placed and paid for.
Ordering and delivery
All goods are shipped from Tartu, Estonia. When placing an order, you can choose a delivery method and see the price and estimated delivery time. Delivery takes 1–3 business days within Estonia and 5–30 business days outside Estonia. If you choose a non-trackable shipment, we are not responsible for loss during transport.
Payment
You can pay by Bank transfer, Bank links (MakeCommerce by Maksekeskus) or PayPal.
Our PayPal or bank details are sent automatically when placing the order. We do not accept cash payments.
Order confirmation and fulfillment
After confirming the order, the buyer will receive an email with the purchased product(s), total cost, recipient details, and an invoice. Orders are fulfilled after the invoice is paid.
Order cancellation and returns
Orders can be canceled until the shipment notification email is sent. The full amount paid, including initial shipping, will be refunded within 14 days of cancellation confirmation. For custom orders, we may retain part of the payment if work has already begun. For corporate orders, payment service fees (up to 5%) may be deducted.
Once the product has been received, consumers have the right to return it within 14 days (if not custom-made). The product must be in the same condition as received: unused and undamaged. Custom orders cannot be returned. Return shipping costs are borne by the buyer.
Please contact us by email if you wish to return a product. Once the product has returned and everything is in order, we will refund the money within 14 days.
Returns for companies are available only by special agreement.
Buyer guarantees
The buyer guarantees that all information and instructions provided in the order are correct and complete. All addresses must be accurate to avoid loss during transport.
- If important information is missing or inaccurate, and it leads to redoing work or resending goods, additional costs are borne by the buyer.
- If the buyer fails to provide essential information (e.g., special requests, dimensions, colors, or files) and we do our work based on the data we have, this is not considered a seller error. If needed, we offer a new solution for an additional fee.
Claims procedure
Consumers have a two-year right to submit claims, corporate buyers have one year.
- If a product develops a manufacturing defect during this period (e.g., material breaks, peels, or fades prematurely), we will repair or replace it, or refund the money. The replaced or repaired product retains the original claim period.
- We may request additional information regarding product issues and their origin.
- If the seller and buyer cannot agree on product defects, during the first six months the seller must prove that defects are not caused by the user, afterwards the buyer bears the burden of proof. User-caused defects are corrected at the buyer’s expense.
Liability
We do our best to ensure your order arrives on time and in good condition. However, we are not responsible for events beyond our control (e.g., natural disasters, strikes, cyberattacks). We are also not responsible for the buyer’s obligations or failure to fulfill them toward third parties.
Dispute resolution
We follow Estonian law. If a dispute arises, we first try to resolve it in a friendly manner. If an agreement cannot be reached, the dispute could be handled by an Estonian court. Consumers also have the right to contact the Consumer Disputes Committee or the EU online dispute resolution platform. In case of any discrepancies or disputes, the Estonian version of these Terms and Conditions shall prevail.